Items sold at Lines & Colours is covered by a 7-day return. All you need to do is ship the item back to us.

• Store gift certificate are issued once the item is received and cleared by our team.
• The return delivery charge is covered by the customer and PHP 1,000 for restocking fee for the returned items.
• Please note that we have the right to refuse a return or replacement if the item has been evaluated by our Team and concluded that it went through abuse or misuse.

Items must have original box / packaging

• Unused condition
• Unassembled and unmodified unit
• Must have original receipt

• Personalized, Customized, Made to order Items
• Items marked as “Non Refundable”

• Customer must contact us through our Contact Us Page and specify the order number, photos and brief explanation of the item.
• The item will be inspected by our Team for verification.
• No returns will be accepted without prior approval of the return.
• If an order was picked up, the item must be returned in store.

• Item was not as advertised
• Wrong Product delivered
• Defective Items

- Upon delivery or arrival of the items, we strongly require customer or its representatives to carefully inspect the item for functional damages, factory defects.

- We would decline reasons like:

• “I was in a hurry so i did not inspect properly”
• “You were in a hurry so i did not check”
• I’ was not around when the items were received during delivery”

• Damages caused due to misuse of the items is not covered by the warranty / return policy
• Warranty does not cover wear and tear
• Change of mind regarding the purhcase does not entitle the customer for refund or exchange under Republic Act 7394 or the Consumer Act of the Philippines

• Please inspect the order upon reception and contact us immediately if the item is defective, damaged or you received the wrong item.

• We will notify you once we’ve received and inspected your return and let you know if the the refund was approved or not.